Four Ways Live Chat Software Triggers Your Website Visitors

11/4/2013

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Live Chat Software
Being connected to digital world provides myriad opportunities to online customers. Willingly or unwillingly, they come across various websites while searching their desired products online. However, only those are selected, which have already made a name in the market or which offer something enticing like live chat software. The presence of live chat window itself is the biggest trigger bringing and engaging visitors on a website.

Following are the ways through which live chat triggers website visitors.

Gain Visitors’ Attention through Proactive Chat Greetings

Proactive chat greetings prevent a customer from leaving a site. Usually, your chat support agents proactively greet visitors, the moment they land on your website. These greetings break idle or robotic look of your website, by making your browsers feel that there is someone real present, who could be easily approached when needed.

Seamless Text-Based Conversation Triggers Your Visitors to explore you more

Just sending an initial chat greeting is not enough to keep customers on your website for long time; rather, you need to go an extra-mile to keep them adhered to you.  By incorporating live chat software on your website, you can enable your customer service agents to conduct seamless text-based conversations with your website visitors.  Moreover, the continuous chat also enables visitors to get all their queries and concerns resolved at the spot.

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Right Assistance at Right time Encourages Customers to Complete their Journeys on your Website

By using the traffic-monitoring feature of live chat, your CSRs can easily observe and analyze visitors’ activities on the website. Noticing the time duration spent on every page and comparing it, the support chat agents can get to know where a visitor is stuck and needs help. When a particular browser spends more time on one page of a website, your live chat agent can approach him proactively and can provide assistance. Thus, right assistance at right time encourages a visitor to continue his journey on your website. This even entices visitors to revisit your website in future.

24/7 Availability Enables Visitors Customers to Catch You Anytime

By integrating chat support software on your website, you allow your website visitors to catch you anytime they feel free.  Thus, your maximized availability keeps you in-front of your visitors’ eyes round the clock.

Live chat on an e-commerce website attracts visitors in a number of ways. Its presence makes your website more lively and useful.

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What More Customers Want From Their Live Chat Software?

10/10/2013

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The trends of the change with the change in the seasons! As the holiday season is approaching fast, the clients are expecting something new from their live chat software. The clients are very particular about what they want and if the software is right, the companies can actually make the right changes in their software to appease them.

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Christmas and New Year is just two months away. It means that you will have to make some changes in your live chat service and software to keep your clients interested in your products and services. This time of the year is very crucial for the companies, as this is the time when they can easily make a name for themselves, reach new heights and even increase their brand power. However, for that, you will have to engage the interest of your clients, keep the fascination and give them what they want.

This time of the year is the best for such strategies because you have an opportunity to experiment and get away with it if your experiment failed. Live chat software has the power to hold the interest of your clients at the right time. If you customize your software in the right way, you can actually gain a lot from it. You have plenty of options and plenty of opportunities to do it right.

But what are you supposed to do with it? What is your client expecting from your live chat software?

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Customization Is Most Important:

The first thing the client expects is the look of your chat software. As this is the festive season, the client expects you to make some changes to the appearance of the chat software. Incidentally, you will have to customize your software twice, once during the Christmas time and once during the New Year Time. The good thing about this is strategy is that you have a lot room for experimentation and creativity.

For the time of Christmas, you can use bright Christmas colors like red, white, green as your main solid color and then use other animation to attract the client’s attention. You can place a snowman at the side of the chat window or even have a Santa sitting on top of the window. Or you could have snow falling all over the chat screen to out a smile on the client’s face.

During the New Year time, you can use fire crackers as an animation on the background of the chat window or place the usual New Year decoration around the window.

Change Your Canned Messages:

To complete the festive look of the chat software, you will have to change the canned messages that you use regularly. The best live chat software is the one, which will have different canned messages. Obviously, you cannot use the same old messages; it will leave a bad impression on your clients. Canned messages are actually preinstalled messages that can be used as greetings, for frequently asked questions etc. You will just have make a few changes, like adding “Happy Christmas” or “Happy New Year” and honestly that will be it.

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Why Should You Buy Live Chat Software For Your Website?

9/9/2013

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Getting live chat support for your website is a necessary step. Your website is going to be incomplete without it, especially if you rely on your website to make money. Every company deserves to have the best fighting chance to maintain their traffic and retain their clients. Unfortunately, if the company does not give the right customer services to their clients then they are going to lose both their clients and their traffic. This is the reason why almost every online company has consorted with the live chat support.

Live support can be easily gained through live chat software. The chat software will allow you to maintain a healthy and long-lasting relationship with your clients through the internet. With the help of this software, your client will get instant reaction from you and get their queries resolved easily. They will not have to wait for your response via email or wait on the telephone line for a long time. They will get instant reaction and customers appreciate that. Even if they do not buy anything from you but they will definitely say good words for you.

With the best live chat software, you will get many extra benefits. For example, you can get added services like Live support training for your employees with the purchase of any such software. These types of software companies are always ready to serve their clients in the best possible way. The companies that make best software will keep in touch with you consistently and make sure that you are happy with their performance.

This is done in order to keep you happy and if you are not impressed with their services then they will try their level best to make it up to you. Who does that now? Apparently the companies that have been in the live chat business for a good number of years, so, why don’t you try them out and see what they are capable of?
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Deliver Customer Friendly Online Services with Best Live Chat Software

8/23/2013

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Providing customer-friendly online services, the retailers can increase their online clientele. What types of services are thought to be customer-friendly? Online businesses and organizations which keep their customer at the top are thought to provide customer-friendly online services. Giving more value to their online customers, vendors provide the services with maximum convenience. Other than increasing clients’ satisfaction, the customer-centric services develop buyer’s trust and loyalty in your products and online services. To deliver customer-oriented services, you first need to understand your clients’ needs, issues, complaints as well as demands. The next step is to look for the means through which you could deliver what your customers actually need.

Foremost thing for which a customer appreciates the online service of a particular business is ‘the availability of easy and convenient contact center’. Customers prefer online businesses where they can develop a quick and easy contact with the sales persons. Running an online business, the only options you find to contact your customers are; email and hotlines. Are these means effective enough to let you establish one-on-one contact with your customers? Certainly not! Sending personalized emails to every customer is not feasible and easy. Usually, responses through emails take a day or two; whereas contacting every customer through phone is quite expensive. Here is where you need to implement best live chat software on your e-commerce website.

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Incorporating this web-based chat application, you can develop an instant one-on-one contact with your worldwide customers just in a matter of seconds. Additionally, the presence of chat box window also encourages customers to start a reactive chat with you when needed. Benefiting from the multitasking feature of live chat, a single chat rep can carry out text conversation with more than three customers simultaneously. This way, none of the customers has to wait long for getting assistance on any issue. Getting quick assistance increases customers’ satisfaction with your services.

Engaged in seamless conversation with live chat agents, the online customers get complete, meaningful and quick assistance.  Getting enhanced and personalized online services through live support software, the customers become loyal to your brand.
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